At Tenacitat, we care about your privacy and are committed to ensuring the data of our customers and site visitors is always protected. Below are a few of the most commonly asked questions relating to data privacy, but if your question is not on the list feel free to shoot us an email ( and we’d be happy to assist.

  1. What type of information do you collect?

In order to run and maintain our business (including our products and services), we may collect and process the following data about you:

  • Personally identifiable information (including name, gender, postal address, email address and/or mobile number)

  • Payment details including credit/debit card information (don’t worry, we don’t keep this!)

  • Comments, feedback, product reviews and recommendations

  • Records of your correspondence with us

  • Information you provide to use when you communicate with us by any means

  2. ​Why do you collect such personal information?

We collect such personal information to:​

  • Provide you with the best possible products, services and experience

  • Deliver your items to you

  • Take payments and give refunds

  • Understand how we can improve our customer service and products 

  • Keep a record of our relationship with you

  • Send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you


  3. Do you disclose your site visitors' personal information?

We will not sell or distribute your personal information to any third party without your permission unless we are required to do so by law. We may, however, share your personal information with companies that help us provide a service to you e.g. payment service providers and delivery companies. ​

  4. How do you use cookies and other tracking tools?

Like most websites, our website ( uses cookies. Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. 


​As a minimum, we use both first and third party cookies. Please see the 'More information on cookies' section below for a breakdown of some of the cookies we use. You can always view the cookies being used on any site using Chrome's built-in cookie view. While in incognito mode, click the Secure icon next to the URL bar and then select Cookies.  You can also find out more information on cookies at which includes information on how to manage and delete cookies.

  5. How long will you keep my data for?

Unless required to do so by law, we will only keep your personal data for the time needed to fulfill the purposes outlined in this privacy policy, or until you request for the data to be removed.

  6. How can your site visitors withdraw their consent?

It would be a shame to see you go but if you would like to withdraw your consent of data processing please contact us on

You can also opt out of receiving marketing emails at any time by clicking the unsubscribe link at the bottom of any email we send.

  7. What are my rights in relation to my data?

Under GDPR legislation which strengthens the rights detailed under the Data Protection Act, you have the following rights in relation to your data:

  1. The right to access i.e. request copies of the information we hold about yo

  2. The right to correct i.e. the right to have your data rectified if it is inaccurate or incomplete

  3. The right to erase i.e. request that we remove or delete your data from our systems

  4. The right to restrict processing i.e. “block” us from using your data or limit how we use it

  5. The right to data portability i.e. request that we move, copy or transfer your data

  6. The right to object i.e. object to us using your data including direct marketing and processing based on legitimate interest

  8. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on this website. 

  9. Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you, please contact us at

  10. More information on cookies

Below is an overview of some of the cookies we use. You can always view the cookies being used on any site using Chrome's built-in cookie view as described in Section 4 above.

First Party Cookies - Strictly Neccesary

First Party Cookies - Functionality

Third Party Cookies - Functionality


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